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More on Everbridge Testing: A life-saver if there ever was one…


Sheriff Dennis Dotson
Emergency Services Manager Jenny Demaris

Provided by LCSO

Back in October, Lincoln County began using Everbridge Aware™ “Citizen Aware”, an emergency notification system to communicate emergency and community alert messages to Lincoln County residents who have signed up for it. Since that time the system has been utilized effectively for a community alert for pedestrian safety and closure of the Yaquina Bay Bridge during the South Beach Peninsula Tsunami Evacuation Drill, an emergency message for the closure of Hwy 101 in Waldport due to an overturned semi-trailer and most recently for the assistance with locating two missing juveniles in Toledo.

During these activations Lincoln County Emergency Management, LinCom 9-1-1 dispatch services and our public safety agencies identified a few improvements and helpful hints for more effective use of the Everbridge program for our communities.

When citizens and businesses create a profile in the Everbridge system with their contact information and addresses of locations where they want to be notified, they should consider separate profiles for the primary individuals or leaders in the household or businesses. Everbridge will contact each phone number in your profile until the member confirms the message. Once the message is confirmed Everbridge does not dial the remaining numbers to reach you. If a family shares a profile and the first family member confirms the message then the remaining family members will not receive the message.

Lincoln County will participate in a bi-County test of the Everbridge system with Benton County on Tuesday, January 17th at 10:00 – 11:00 a.m. Lincoln County will activate a full County activation of the system which would encompass approximately 28,000 phone calls to citizens and businesses.

“It is imperative that Lincoln County Emergency Management fully test this system to meet two objectives: 1) Confirm Everbridge is capable of making this volume of calls across two counties, 2) Determine how many minutes it will actually take to notify the entire County of an emergency. We need to know how long it will take to distribute a County wide message such as a Tsunami warning to ensure our response plans accurately reflect real world responses.” said Jenny Demaris, Lincoln County Emergency Manager.

Everbridge contains the inventory of all landline phone numbers in the County as is utilized for our 9-1-1 systems. However, citizens should sign-up with Everbridge to provide additional contact information to reach them in the event they are away from home when the emergency notification is activated, i.e., provide work number or cell phone number. Another reason to sign-up would include listing more than one address, i.e., list the school or day care where your children are located during the day, your church or community group facility, your workplace, an additional family member or friend that you help take care of. Family members who live outside of our County can also sign-up to receive alerts about locations of family members who do reside in Lincoln County. This is a great benefit for children of retired or elder parents who do not live nearby.

As a reminder those citizens who previously signed up for the former “Reverse 9-1-1” notification system need to sign up with Everbridge as their information could not be transferred to Everbridge.

To sign up for emergency alerts, please visit the Lincoln County Sheriff’s Office Emergency Management Web Site www.lincolncountysheriff.net/emergency and look for the “Citizen Alert” image.

We encourage community and faith based groups to help those friends and neighbors who do not have access to a computer or internet to help them to sign-up. Citizens who do not have a computer or internet access can stop by their local library for free use of their computers. It takes less than 15 minutes to create your profile on Everbridge and it only needs to be updated if you change a contact number or address.

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