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OHA launches website, hotline for COVID-19-positive people

People using the new Positive COVID Test website and COVID-19 Case Support Hotline, 866-917-8881, can complete an online survey linked from the web portal to report their positive case, or get help completing the survey through the hotline. They can also get information on isolation and other ways to keep themselves and those around them safe while they recover.

OHA is adopting an “opt-in” approach to case investigation, with a focus on ensuring people who test positive for COVID-19 or who are exposed to the virus can quickly access information and resources to safely isolate and quarantine. The first offering is the website, Oregon.gov/positivecovidtest, which contains a link to a mobile-friendly Case Investigation Survey. The survey, soon available in 12 languages – it’s now accessible in English, Spanish and Russian – can be used by anyone who tests positive to provide additional information to public health.

OHA does not require individuals to report their at-home test results, but it highly recommends people do so, and let their close contacts know they may have been exposed so they can take steps to limit exposure to others. Hospitals, health care providers, laboratories and local public health authorities are required to report test results.

The COVID-19 Case Support Hotline, 866-917-8881, will be open from 8 a.m. to 6 p.m. Monday through Friday, and 10 a.m. to 4 p.m. Saturday. Support staff will be available to provide general health information; answers to questions about isolation and quarantine; answers to questions about how to tell close contacts they may have been exposed to COVID-19; information about resources to help them during isolation; and help filling out the online Case Investigation Survey so callers’ positive tests can be reported. Staff will provide support in English and Spanish, with interpreter services available for additional languages.

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