In the past, customers would call or go online for updates on outages. Now, after they sign up, customers can receive text or email updates on an outage, including changes to the estimated time of restoration and cause. There are other options for billing reminders and payment information.”
Pacific Power developed the new alerts option based on direct feedback from customers. You can register on the Pacific Power website at pacificpower.net/alerts and pick which types of notices you want to receive.
Pacific Power mobile phone app users already have access to similar information and updates, but can still sign up for the text alerts if they find that more convenient. Get the app at pacificpower.net/app.
Other website updates include a new energy usage and temperature graph on the customer account summary page, and a faster, more streamlined process for when customers move.
Additional enhancements are planned for 2018 as part of the company’s efforts to improve customer communications and provide more ways for customers to manage their energy use.