Governor Brown signed Executive Order 17-09 Promoting Fiscal Responsibility by Recovering Monies Owed to the State. Due to that order, Oregon Housing and Community Services (OHCS) has made changes to its accounts receivable and collections process in order to be compliant with the Executive Order, DAS guidelines and statutory requirements.
The following process is effective immediately:
Entities will receive an invoice from OHCS with a specific date of when payment must be made.
When full payment is not received by the invoice due date, the account becomes delinquent.
All delinquent accounts will be contacted by telephone as a first attempt to collect. A collection letter will be mailed within 3 business days after the initial phone contact and will include the following information: a final request for payment; notification of potential assignment to collection agency (Department of Revenue (DOR) or Private Collection Firm (PCF)); notification that collection fees will be passed on to the debtor; the process if the debtor disputes the amount due; and a deadline to respond.
Once the deadline to respond or dispute has passed, the account is considered liquidated. An account becomes liquidated once a debtor has been notified of the debt and given an opportunity to dispute the debt. The account may then be assigned to the state or private collection company.
At the time of assignment the debtor will be responsible for the collection fees as indicated in the collection letter.
Oregon Representative David Gomberg has long decried what he termed the state’s tepid approach to collecting money from Oregon residents and companies (among others) that owe the state back taxes and fees.