A quick phone call to Clerk Recorder Peggy Hawker has confirmed that the problem with city hall phone service appears to be re-approaching normal. At least for the moment. Newport City Hall cut the cord with the phone company sometime back in favor of using VOIP – Voice Over Internet Protocol. And this is not the first time that the VOIP system has failed to deliver, for whatever reason. Hawker said this time is was a problem with a firewall associated with the system.
Hawker said the city’s IT folks worked through 11pm last night trying to restore phone service. But this morning phone calls still weren’t going into or leaving the building. But as of 3PM Tuesday afternoon, it appears that phone service is working again. But Hawker quickly added “they’re still working on it.”