NLC.com received this from a reader who runs his own computer repair business, Eric Pena.
Dave, I thought I would drop you a line about getting this phone call again today. The ones who call stating they are from Microsoft and duping you to install something from a website that allows them to take control of your computer and install nasty’s. However, they first ask me to run my Windows Event Viewer and search for listed errors and warning. All computers will have these warnings and errors and in most cases they are perfectly normal and not an indication of anything that necessarily needs fixing.
I kept baiting them for about 35 minutes until they caught on to my scam. They had me visit www.heal4pc.com/rc1. Doing so doesn’t display a webpage but rather asks you to run the ‘Team Viewer’ application which then displays a nine digit user ID that they ask you for. Since I didn’t do this but acted like I did, it didn’t work and they said they were having technical issues so they had me visit www.ammyy.com and click on a green button that installs the Ammyy Remote Desktop application that runs and displays a seven digit user ID number that they ask for once again. I didn’t do this so they asked me to start over again and download the Team Viewer again. After I had enough I told them they are criminals and scum and they hung up but not before I got a phone number for them. It was 564-642-3164. Not surprisingly when you call that number it only gives you a fast busy signal but that number is registered to the Heal4PC.com company.
I have a computer repair business and I hate to see this kind of thing. I had a close elderly friend that fell for this until her better logic took over and she hung up but it was too late.
I hope that these details about what they ask and names of the website and applications they have the caller run will help people not fall for this scam in the future.